Job Detail: Gym Manager

DKnine Fitness is a specialist Over 30’s Body Transformation Studio based in the heart of Cardiff. Helping busy over 30’s Men & Women start their health & fitness journey after years of putting it off.

All done on a “Very Personal” level at our private, safe, secure and non-judgmental studio, where each member is supported by the whole team. Our Core Values focus heavily on having fun, getting fit and most importantly, getting amazing results.

About The Role

The Gym manager will be responsible for the daily operations of DKnine Fitness, with a key focus on generating a consistent flow of new sales, client retention, customer service, staff management, and the overall profitability of the location. Below you will find more details on the Gym manager Roles:

• Monitor & manage staff to include training, scheduling, disciplining, team building, etc
• Professionally present company programmes, products to guests & prospects
• Set daily appointments & conduct follow-ups with clients, prospects, and leads
• Maintain high membership & merchandise sales and convert leads to clients
• Meet & exceed all sales quotas
• Conduct Weekly Team Meetings
• Make Weekly/Monthly Staff Rota’s + Holiday Management
• Managing/Setting Staff KPI’s
• Monthly 1 to 1 calls with staff
• Track & monitor sales
• Develop & implement client retention methods
• Complete administrative work consistently & accurately
• Assist & direct guests and members with high energy & enthusiasm
• Handle member service issues in a polite & timely manner
• Build positive relationships & good rapport with members and staff
• Maintain professional work related activity on social media
• 1-2-1 onboarding with new clients
• Cover any sessions, that cannot be covered
• Other duties as assigned

Core Competencies

The gym can quickly go from a quiet chat with a client to an action-packed session in a matter of minutes. The role of the manager as mentioned above requires key sales & retention targets to be hit on a weekly basis. Below you will find a number of Core Competencies that we will be looking for from the right candidate.

Adaptability/Flexibility: Adapts to change, is open to new ideas, willingly takes on new responsibilities, handles pressure, and adjusts plans to meet department/business needs.

Communication: communicates well both verbally and in writing. Creates accurate and punctual reports, demonstrates good listening skills. Demonstrates behaviour that is welcoming, friendly, open and approachable.

Decision Making/Judgment: Recognises problems and responds appropriately. Systematically gathers information, sorts through complex issues and seeks input from others. Addresses root cause of issues and makes timely decisions. Ability to make difficult decisions. Communicates decisions to all appropriate personnel/departments/business enterprises.

Dependability: Meets commitments, deadlines, and works independently. Completes all assignments or job tasks without management follow-up, and accepts accountability for results.

Initiative/Leadership: Independently identifies problems and takes independent action to successfully resolve issues. Willingly seeks out new or additional responsibilities. Acts on opportunities to improve overall operations. Generates new ideas.

Job Knowledge: Demonstrates the necessary management, administrative, professional and/or technical skills to meet or exceed position expectations. Uses common sense approach to completing tasks and meeting deadlines. Keeps job knowledge current, is in command of all critical issues that develop day-to-day on the job. Seeks to increase job knowledge and value organisation.

Personal Organisation: Keeps information organised and accessible. Maintains a clean and functional work space. Works systematically and efficiently while managing time well and ensures all critical commitments are addressed.

Critical Thinking (Problem Solving): Breaks down problems into smaller components, understanding and underlying issues. Ability to simplify and process complex issues, and understand the difference between critical details and unimportant facts. Focuses attention on the primary source or cause of a problem. Demonstrates the ability to identify and successfully resolve issues before they become significant problems.

Results Focus/Teamwork: Targets and achieves results by setting challenging goals, prioritizing tasks and overcoming obstacles. Accepts accountability for results achieved and sets team standards and responsibilities. Provides direction, leadership and motivation.

Customer Service: Ability to handle internal/external customer questions, concerns and complaints effectively, and communicates positively. Consistently maintains a pleasant, approachable, and professional image.

Experience/Qualifications

– Bachelor’s degree preferred

– Certification in Fitness Instruction/Group Training/Personal Training (within 30 days)

– Certification in CPR & First Aid (within 30 days)

– Minimum of three (3) years of experience in sales and/or the fitness industry

– Strong Customer Service Skills

– Equivalent combination of education and experience may be accepted in lieu of degree

– Advanced level experience with Microsoft Office (Word, Excel, PowePoint) required.

Physical Requirements/Working Conditions – Environment

The physical demands and working environment described below is representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

Work environment is in a climate-controlled office setting and a non-climate controlled gym area

Strength sufficient to frequently lift and/move up to 10 pounds below or at waist level and occasionally lift, move or carry objects over 40 pounds below and above waist level with assistance

Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours. This position requires walking, standing, sitting, and stooping

Must be able to work in a multi-tasking, deadline-oriented environment

Hearing sufficient to hear conversational levels in person and over the phone.

Salary, Bonuses & Hours

The Gym Manager Position is a full-time minimum 40 hour per week position. There are no dedicated set hours, with start time to be as early as 6.00am & finish as late as 8.00pm. Weekend working may also be needed.

The base salary for the position is: £21,000 per annum.

Bonus: £20 per sign up, after the initial 5 signs up per week.

Joint Accountabilities and Terms

The successful candidate for the Gym Manager role will begin a probationary period of between 30 – 60 days (to be discussed personally).

During this time, our company will train the Gym Manager on our methods, tools and practices, and welcome them into our environment. We also provide the successful candidate with the tools, training, and support to become quickly comfortable and efficient in their role.

After the probationary period is complete, the company and the successful candidate will evaluate this agreement and mutually determine if it continues, or if it is to be changed, or discontinued.  We will evaluate this together, based on the personality traits demonstrated, as well as work performance and team chemistry.

Want To Learn More?

Please complete the short application form by clicking the link below, upload your CV and one of the team will be in contact shortly: